Telecom Companies using Generative AI Globally

Companies in the telecom sector are exploring and implementing AI generative technologies for various applications. However, please note that the landscape of AI usage in the telecom sector is rapidly evolving, and new companies may have emerged or existing ones may have expanded their AI initiatives since then. Here are some examples of companies that were known for using AI generative technologies in the telecom sector: 

  • AT&T: AT&T has been actively utilizing AI for network optimization, customer service, and predictive maintenance. They have employed AI-driven generative models to optimize network traffic and improve the overall customer experience.
  • Verizon: Verizon has been exploring AI and machine learning for network optimization, fraud detection, and customer service. AI generative models are used to generate synthetic data for testing and validating network configurations.
  • Vodafone: Vodafone has been using AI to enhance customer experience and network management. Generative AI is used to predict network outages and optimize network performance.
  • Ericsson: Ericsson, a major telecom equipment provider, has been incorporating AI generative models into its solutions to automate network management tasks and improve network performance.
  • Huawei: Huawei has been investing in AI and machine learning for network optimization and cybersecurity. They have explored generative models to enhance network security and predict network anomalies.
  • Nokia: Nokia has been leveraging AI generative models for network automation and predictive maintenance. They use generative AI to analyze network data and generate insights for optimizing network infrastructure.
  • Telefonica: Telefonica, a Spanish multinational telecommunications company, has been using AI and generative models for network planning, optimization, and customer service improvements.
  • Cisco: Cisco has been incorporating AI into its networking solutions, including AI generative models for network automation and security.
  • T-Mobile: T-Mobile has explored AI generative models to improve customer service and network performance, including predictive maintenance of network infrastructure.
  • Orange: Orange, a French multinational telecommunications corporation, has been using AI and generative models for network optimization and to enhance customer experience.
  • In Australia - Telstra, TPG, and Singtel are in the early stages of discovery.

The global generative AI in telecom market size was at US $150.81Mn in 2022 and it is expected to rise to US $4.9Bn by 2032, with a CAGR of 41.59% from 2023 to 2032.

My previous post on Generative AI Value Chain