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Salesforce Strategy in The Age of AI

Abstract With artificial intelligence, autonomous agents, and shifting dynamics, Salesforce serves as a key case study for how established s...

Showing posts with label Services. Show all posts
Showing posts with label Services. Show all posts

Monday, June 03, 2024

The Future of Software is New SaaS

The Future of Software is New SaaS - powered by Services, AI Agents, Sharing

This POV is available for download below.














Friday, February 24, 2023

Big Mac Test for Price Check on Internet Services in Australia

 Big MacTest for  Price Check on Internet Services in Australia 

  • The Big MAC Index test is a well-known benchmarking tool to test the price parity of services across the globe. 
  • Applying the same to high-speed internet available in the UK, New Zealand and Australia, it has become obvious that Australians pay more for similar speed in comparison to the other two countries.
 




















Source: Economist.com

Saturday, August 20, 2022

IT and Digital Sales Business Case Drivers - Single Page View

IT Sales Business Case Drivers - Single Page View

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The nature of the IT Industry has evolved in a post-digital era. Today, IT is primarily divided into 2 domains, that is Traditional (inc. legacy) and Digital. 

Traditional technology and domain are about cost management, risk mitigation and functional fulfilment, whereas Digital is about revenue protection and generation (demand generation), taking risks and creating new seamless experiences. 
With this segmentation of IT and its business function in play, the positioning of Sales Business Cases and Calibrating triggers has changed in the Digital Era. 

Key factors to influence are highlighted below: 
  • Growth Enabler 
    • IT is Linear 
    • Digital is Exponential 
  • Complexity Resolution 
    •  IT is about Predictability 
    •  Digital is through Resilience, Adaptability, Scale 
  • Competition 
    • IT - against the Companies 
    • Digital - against the Companies and their Ecosystem 
  • Spending 
    • IT - CIO driven 
    •  Digital - CXO, BU Head and CDO driven 
  • Economics 
    • IT - Increase in Marginal Cost leads to Increase in Marginal Revenue 
    • Digital - minimal increase in Marginal Cost leads to higher Marginal Revenue (true network effects and platform economy to be in play) 
  • Pricing 
    • IT (Commodity) - Price is the key driver, as long as the Risk of doing business is minimal and Functionality is fulfilled 
    • Digital (Premium) - Price is not the key, it is Agility, Scale, Resiliency and CX. 
    • Saying “No” to price discounts or relief and being pressurised for work is key to maintaining premium positioning. 
  • Insights 
    • IT - know their problems and look for bargains, operational insights are valuable.
    • Digital - needs Commercial Insights, not Thought Leadership (it's a commodity now).
  • Roadmap Know How 
    • IT - IT Strategy is driven via Business Strategy. 
    • Digital - Corporate Strategy spectrum and then Business Strategy. 
  • Commercial Engagement 
    • IT - MSA or BSA driven 
    • Digital - 30 to 40% reduction on MSA or a skeleton of MSA being leveraged, in some cases non-existent
first published on Linkedin 
Source: Gartner

Tuesday, July 26, 2022

Telecom Cloud Evolution, Use Cases and Infrastructure Market

  • Telecom Cloud has evolved from an early infrastructure offering to a solution-centric and to being an aggregator. 
  • Telecoms are struggling to get ROI in this domain while the sector is still growing by 30-35% YoY. 
  • Players Like AWS, MSFT, Google, Dell (EMC/Vmware), IBM and others are not letting Telecoms to play in this space. Besides Telecoms with so many customer-centric assets are struggling to refine their operating model to take advantage of the cloud to diversify and increase revenue.


 



Telecom Cloud (Distributed) Use Cases 



Cloud Infrastructure Services Market - 2022




Why Cloud



Cloud Sales Roadblock