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The Great Pricing Shift: How AI Is Breaking Traditional Revenue Models

------ 1. The Great Pricing Shift We're witnessing something unprecedented in business history: a fundamental reimagining of how comp...

Monday, August 22, 2022

Digital Transformation Spectrum - 2011 to 2022

Digital Transformation Spectrum - 2011 to 2022 

  • Sales Trigger has evolved with the Evolution of the Digital Transformation Journey from early 2011 to post-COVID. 
  • The spectrum of Primary Sales and Transformation Triggers is highlighted below.



This is my 1st draft of the digital transformation spectrum, keen to get some feedback.


Core Components and Enablers



Digital Transformation - Economic Model



Digital Transformation - OPEX Lens from Efficiency Dividend to Enabling Revenue Generation  




Digital Transformation - Pathways




Digital Transformation - IT Services Landscape  







Sunday, August 21, 2022

Weekend Reading

Weekend Reading 

Why Bioscience can change the world

“Eric Schmidt…thinks the next big thing is the “bioeconomy”, not the internet. This catch-all label, Schmidt explained to me at the Aspen Ideas forum last month, describes “the use of biological processes to make use of things that we consume and manufacture… advances in essentially molecular biology… plus advances in AI have allowed us to do new techniques and grow new things.” Helpfully, he listed a few innovations this economy might include: new plastics that naturally degrade without polluting water, “biologically neutral” cement that does not hurt the environment, soil microbes that reduce fertiliser use, soy-based roof-coating that reduces urban heat and, my favourite, compostable dining ware such as edible forks. Put another way, the bioeconomy is based on stuff that is grown using synthetic biology.”










What Students need to learn in school but dont get exposed to or taught:

Dear students, please learn the following in your school days :

  1. public speaking 
  2. writing well 
  3. storytelling (see 1-2) 
  4. personal finance 
  5. critical thinking (not cynicism) 
  6. active listening (hear unsaid) 
  7. networking (trust and giving) 
  8. good customer service 
  9. how to sell 
  10. to fight against entitlement 

Saturday, August 20, 2022

IT and Digital Sales Business Case Drivers - Single Page View

IT Sales Business Case Drivers - Single Page View

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The nature of the IT Industry has evolved in a post-digital era. Today, IT is primarily divided into 2 domains: Traditional (including legacy) and Digital. 

Traditional technology and domain are about cost management, risk mitigation and functional fulfilment, whereas Digital is about revenue protection and generation (demand generation), taking risks and creating new seamless experiences. 
With this segmentation of IT and its business function in play, the positioning of Sales Business Cases and Calibrating triggers has changed in the Digital Era. 

Key factors to influence are highlighted below: 
  • Growth Enabler 
    • IT is Linear 
    • Digital is Exponential 
  • Complexity Resolution 
    •  IT is about Predictability 
    •  Digital is through Resilience, Adaptability, Scale 
  • Competition 
    • IT - against the Companies 
    • Digital - against the Companies and their Ecosystem 
  • Spending 
    • IT - CIO driven 
    •  Digital - CXO, BU Head and CDO driven 
  • Economics 
    • IT - Increase in Marginal Cost leads to an Increase in Marginal Revenue 
    • Digital - minimal increase in Marginal Cost leads to higher Marginal Revenue (true network effects and platform economy to be in play) 
  • Pricing 
    • IT (Commodity) - Price is the key driver, as long as the Risk of doing business is minimal and Functionality is fulfilled 
    • Digital (Premium) - Price is not the key; it is Agility, Scale, Resiliency and CX. 
    • Saying “No” to price discounts or relief, and to being pressurised for work, is key to maintaining premium positioning. 
  • Insights 
    • IT - know their problems and look for bargains; operational insights are valuable.
    • Digital - needs Commercial Insights, not Thought Leadership (it's a commodity now).
  • Roadmap Know How 
    • IT - IT Strategy is driven by Business Strategy. 
    • Digital - Corporate Strategy spectrum and then Business Strategy. 
  • Commercial Engagement 
    • IT - MSA or BSA driven 
    • Digital - 30 to 40% reduction on MSA or a skeleton of MSA being leveraged, in some cases, non-existent
First published on LinkedIn 
Source: Gartner

Monday, August 15, 2022

Telecom Industry Australia - Where the Money will be Spent

 Telecom Industry Australia - Where the Money will be Spent in the next two to three years.


My other post on "IT Services Opportunity and Spend Profile in Telecom sector" can be read here

Disclaimer: All discussed thoughts & opinions are my own & not those of my employer or other parties.











Saturday, August 13, 2022

What NBN Co Needs

 What NBN Co Needs to increase the uptake of high-speed internet - Follow the Kiwi Model

  • Comparing the typical RSP price point between NBN Co and Chorus NZD (Fibre Wholesaler), NBN Co lacks not only price parity and affordability but also the avg speed and higher speed tier simplicity.
  • The new SAU proposal by NBN Co is a good start. Reducing the price by $5 to $10/month on 100 Mbps to 1Gpbs lacks the imagination and will to spur digital growth & intake of high-speed internet. It appears to be shackled by the serviceability of $27 Bn debt for any aggressive pricing & cost relief. 



Open Reach is following a Simpler High-Speed Tiering model with Economical Pricing like Chorus NZD. In terms of Fibre Access type, it is leveraging FTTC, FTTP (Gfast) & EE (10Gbps) for Enterprise. More than 360 Retail Service Providers in play





Future of Telecom Network - Smart and Intelligent

 


Wednesday, August 10, 2022

Why SD WAN is a Growth Area for Telecom Operators, RSPs and OTT Players

 Why SD-WAN is becoming a battleground for Wholesalers, Telecom Operators, RSPs and OTT Players





Source: Gartner

Australian Economy Update - FY 2022

 Australian Economy Update - FY 2022






Cash Rate at 1.85% in Aug and Inflation 6.1%

The housing sector is weakening with steep ring IR, 1st home buyers from the last 2 years will struggle and fixed mortgage holders will have their mortgages finished in the next 12 months.  


Rising Inflation is a key issue across the globe for the Reserve Bank, with a risk of recession and stagflation


What is Stagflation



Source: CBA FY22 Results

Monday, August 08, 2022

Telecom State of Play and Growth Areas - 2022

Telecom State of Play and Growth Areas - 2022 








For background on Why Telcoms are struggling please read my POV in 2012 - Why Telcos are Endangered Species

Sunday, August 07, 2022

Weekend Reading

 My predictions on Macro Economic View of Australia FY23

How Humans and AI are Collaborating 


The B2B Lead Gen Stumbling Blocks and How to Overcome Them

Given the complex nature of B2B lead generation, it goes without saying that there are plenty of stumbling blocks that can hinder lead gen efforts. With this in mind, we’re diving into the common pain points marketers experience when filling the funnel while offering solutions that lead to better marketing results.
1. Marketing Without a Cohesive Lead Generation Strategy 
2. Marketers are Focusing on Lead Quantity Instead of Quality 
3. There are Gaps in Content Marketing Efforts 
4. Content Marketing Isn’t Aligned with the B2B Buyer Journey 
5. Marketing Efforts Aren’t Consistently Optimised 



B2B buyers Transparency make Vendor Purchase Easier

Research has shown that nearly two-thirds (65%) of B2B buyers felt vendors placed more emphasis on selling than they did on listening to their needs. Because of this, buyers are turning to other non-vendor-controlled sources such as user reviews, free trials and product demos to investigate the cons before making a purchase. To get ahead of this, vendors should be more forthcoming and listen to what their buyers are telling them. By highlighting their weaknesses, they may actually start to make more sales.

What is your customer's Unique Value Story

Supercharging the executive summary 
The most important part of any sales proposal is, of course, the executive summary. It’s likely to be read by stakeholders with the significant decision or approval authority who won’t go into all the detail. And some of those stakeholders may not have been involved in the previous discussions. Some may even be questioning “why do we need to do this at all?”
This is where an executive summary that deals with your customer’s three critical questions: why change, why you and why now? can be such a powerful selling tool. Summarising the customer’s unique value story in your executive summary not only promotes your organisation, it also promotes the need for change and reinforces the benefits of urgent action.






Friday, August 05, 2022

Why Telecom Services, Goods, Cost of Living is Expensive in Australia

In a country like Australia, most industry verticals follow 3 or 4 pillar models like Banking (CBA, NAB, ANZ, Westpac), Retail (Coles, Woolies, Aldi), or Mining (BHP, RioTinto, Fortescue) Telecom Industry is heading towards a 4 pillar model. Since most industry verticals are in oligopoly, products & services are priced as status quo or skimmed, and economical pricing is missing in most cases, resulting in higher prices for consumers & higher cost of living. Besides, key players are opting for decentralization to grow and find new revenue streams.

 


 









Australian Economic Outlook - FY 23

 Australian Economic Outlook - FY 23






Australian Economic Outlook - FY 22 (Feb Update) - 



Monday, August 01, 2022

Top 10 Artificial Intelligence Companies in Media Ecosystem

Top 10 Artificial Intelligence Companies in Media Ecosystem 
  • Appier 
  • GumGum 
  • Sizmek by Amazon 
  • IBM Watson 
  • Dstillery 
  • Invoca 
  • Influential 
  • Quantcast 
  • Heuritech 
  • NetBase Quid 
More details here

Sunday, July 31, 2022

Weekend Reading

 

Ten Rebranding Do’s And Don’ts 
  • Do re-imagine your business beyond the logo. 
  • Do gain support from the C-suite. 
  • Do get internal as well as external insights. 
  •  Do keep it real. Do bring in all key stakeholders. 
  • Do leverage the opportunity to drive broader change. 
  •  Do over communicate. 
  •  Do keep it aligned. 
  • Do make sure your people can deliver. 
  •  Do find the right partner. 

Close to two-thirds (64%) of all the marketers surveyed are currently using artificial intelligence (AI). A full 60% say they have a fully defined AI strategy. This year, the leading use case for those marketers using AI is to drive next best actions, followed by personalizing the overall customer journey and automating customer interactions. 


 How to Win over a Team of Experts Try these three strategies: 1. Look inward to the team. Your success will depend on your ability to build interdependence and cooperation among team members. Focus on the team itself and see whether you can find ways to improve communication, interaction, and debate. Aim to create a group whose members learn to rely on each other and are less dependent on you to be involved in every decision. 
Exercise: Identify a decision you believe the team can make (it should not be a decision regarding a crisis situation). Use team meetings to work on the decision. Solicit input from everyone without allowing debate on the ideas. Summarize what you have heard from the team. Redirect the team to focus on the core areas, then encourage debate. 

 2. Look outward to the organization. Seek ways to resolve the team’s problems with the broader organization. Examples include things as simple as securing a budget, getting top-management backing for a project, or winning the cooperation of another department. 
Exercise: For a current team challenge, list the people you know in the organization who could provide any of the following: additional information or perspective that could help the team or shift its perspective; access to individuals who could support the team by doing small tasks, or people who would like to be involved in solving the problem; and bridges to other groups or stakeholders. Then use your network to tap those resources. 

 3. Look to build team members’ reputations. Although this strategy doesn’t specifically address a pain point, it still shows employees that you have their backs and are interested in their career development. Help team members expand their networks and their perspectives. With a broader network, a team member can more easily address his or her pain point and bring new perspectives to the team’s challenges.
Exercise: For each team member, list two to three people who would value knowing of that individual’s experience, perspective, and capabilities. Use your connections to set up one meeting for each employee. Coach the individual on how to best manage that meeting. Check on the impact the team member had.


The goal, according to a recent PCW report, is to get beyond titles and delve into attitudes and behaviours. That’s the approach that leads to more relevant communication, rewards, performance and development, the report reads.


SAAS Companies Growth Valuation “Not all software is created equal. Software businesses that don’t have a short term path to FCF (call it <2 years) have gotten wacked in the public markets. But, just like pre-2015 when the market assumed software wouldn’t turn profitable, the same thing is happening now. With a longer term horizon we’ll see many software companies turn profitable. The important task is finding the businesses that can turn profitable, while maintaining attractive top line growth. That “holy grail” combo will be a smaller percentage of software businesses – ones growing >20-30%, with FCF (free cash flow) margins >20-30%, with annual revenue >$1B. Final thought - what gets me so excited currently is that we’re seeing companies still in hyper growth mode, at a scale of ~$1B ARR+, hit mature FCF margins. Crowdstrike (>60% growth, ~30% FCF margins), Datadog (>80% growth, ~30% FCF margins), Snowflake (>80% growth, ~20% FCF margins), ZScaler (>60% growth, ~20% FCF margins), and ZoomInfo (~60% growth and >30% FCF margins) all have incredibly impressive profiles. 

Top 10 EV / NTM Revenue Multiples


Friday, July 29, 2022

How to Influence your Buyers for Cloud App Modernisation

How to Influence your Buyers for Cloud Application Modernisation

Cloud Offerings for Application Modernisation



Buyers Persona Mapping with Cloud Offerings for Application Modernisation to execute the Sales Strategy 







Thursday, July 28, 2022

Eight Steps for Every CFO to Apply in Recession

 Eight Steps for Every CFO to Apply in Recession

-

  • Prioritisation - Make a prioritised list of the trade-offs in your budget with a reason for why.
  • Cloud - Accelerate movement to the cloud, while paying attention to shifting pricing strategies from software providers as prices rise.
  • Business Process - Radically challenge workflows and processes to make them faster, simpler, and more agile for the long-term.
  • Leverage and Cost Arbitrage -  Fundamentally rethink the way your company leverages humans (locations, hours, part vs full time, in-house vs outsource).
  • Digital Talent - Clarify your Employee Value Proposition (EVP) so you are positioned to attract and retain the right digital talent. Aggressively source key digital talent that will shake loose and help accelerate your digital plan
  • Digital Investment Roadmap - Develop a future vision of the customer and employee to accelerate the right digital investments for 2025.
  • Automation - Invest in predictive and autonomous digital projects that will make the organization faster and leaner.
  • Measure and Focus - Narrow the metrics you use to measure and manage digital initiatives to the few that align with outcomes.

Source  Gartner, BCG, Mckinsey, HBR

Why Cloud - Reality vs Perception, Impact on IT

 Why Cloud is in Demand


Cloud - Reality vs Perception



Impact on IT






Tuesday, July 26, 2022

Telecom Cloud Evolution, Use Cases and Infrastructure Market

  • Telecom Cloud has evolved from an early infrastructure offering to a solution-centric and to being an aggregator. 
  • Telecoms are struggling to get ROI in this domain while the sector is still growing by 30-35% YoY. 
  • Players Like AWS, MSFT, Google, Dell (EMC/Vmware), IBM and others are not letting Telecoms to play in this space. Besides Telecoms with so many customer-centric assets are struggling to refine their operating model to take advantage of the cloud to diversify and increase revenue.


 



Telecom Cloud (Distributed) Use Cases 



Cloud Infrastructure Services Market - 2022




Why Cloud



Cloud Sales Roadblock




Saturday, July 23, 2022

Weekend Reading

Digital Business Ecosystem Under The Hood 
In an ecosystem, we typically see three types of horizontal business models emerge - Aggregators, Integrators, and Infrastructures - which may be distinguished based on their position in the value chain. Additionally, firms may specialise and act as capability providers.

Five Anxieties of Tech CEO
  • The first is dealing with increasing individual and team performance. Technology moves at such a rapid pace that is challenging to keep up with evolving new concepts. 
  • The second is with doing more with less – either with resources (people and budgets) or time to meet the company goals. 
  •  Most technology organisations have developed specializations over the years and the CEO experiences the third anxiety of leveraging with partner organisations as specializations are all over. 
  • Often, either the organization, the investors or the board has a new vision, and the CEO now needs to deal with the fourth anxiety of how to synchronize one’s execution with a new vision. 
  •  Finally, the technology world has grown global and technology teams take the job to where the talent is. This now means managing and leading the global workforce, the fifth anxiety.



“Don’t hope to impress customers with the language they won’t understand. Instead, impress them with how much you understand them,” the post said. “The reality is that jargon varies so much from organization to organization – and even from department to department inside of an organization – that it’s always better to speak in plain terms than to risk fanciful obscurity.”

Replacing the Sales Funnel with Flywheel 
Using a flywheel to describe a business allows us to focus on how to capture, store and release our own energy, as measured in traffic and leads, free sign-ups, new customers, and the enthusiasm of existing customers. It’s got a sense of leverage and momentum. 
The metaphor also accounts for the loss of energy, where lost users and customers work against our momentum and slow our growth. 
The two dynamics that make our flywheel spin fast: are force and friction.  






Monday, July 18, 2022